» The Sims Branded Support Site Opens
Written by admin 58 Comments
Last Updated: April 11, 2009

news_thesimscustomersupportElectronic Arts are preparing for the onslaught of questions which is bound to accompany the imminent release of The Sims 3, which hits shelves from June 2nd in the United States and June 5th in Europe.

An official ‘The Sims’ branded support website has been official opened by EA, which you can see for yourself right now at http://easims.custhelp.com! This support website is not specifically to cover The Sims 3, but all games and expansion packs from The Sims and The Sims 2 as well.

The support website allows you to browse to any game from The Sims series’ that you may be experiencing some kind of issues with in order to find common questions, advice and of course solutions to problems that others have reported in the past for the same titles.

If you can not find an answer to your problem by browsing through The Sims support website, it does give you the ability of emailing the EA support team directly so they can assist you with your problem.

58 Responses

  1. #1
    Kearstyn says:

    Ever since the game came out it has been awesome i just want to email them but i dont know HOW!!?? I hope you guys can help lol :)

  2. #2
    Billy Stutts says:

    hey my game needs to update but everytime my game tries to update my game just freezes up (the launcher) i cant play my game without this update for some odd reason my game never starts can you help

  3. #3
    Sherry says:

    My dvd-rom will not see the sims3 disc. But it sees all other dvd’s. Can anyone help?

  4. #4
    Nattie says:

    Hey i have a big problem, i dont have eny seeds on my neighborhood so i cant plant my own vegetables, and so on. I have all Sims3 games and its updatet to the newest. but its still not there. dont know what im doing wrong, but hope some of you can help me get them back in my game.

  5. #5
    elsabe says:

    please can you help me!! i have got all the expansion packs up until seasons, my pc runs on xp and my system requirements fits for the sims. everytime i install the game it works fine until i switch off my pc. after that it opens the launcher but would not play the game. the launcher simply quits when i clicked the play button. i have even formated my pc in the thought that some of my system files might be corrupted. my pc is not connected to the internet so what ever fixes there are, i must be able to download them on my m/stick to install on my pc

  6. #6
    Sandra says:

    My Sim had triples, but the girl never appeared, but she is there and the family was treating her like she was there. I deleted her in the crib as an object, but she still seems to there to the family. There was this brown line from the hospital to the house like she never was in the basket. Also the two boys were born with lady boots on. How do I fix this..

  7. #7
    Elliora says:

    Right so in Origin i start up the Sims 3 in there, by clicking and pressing play. Now, it has completely disappeared, its not in hidden games and i have installed it.. help?

  8. Hi there, You’ve done a fantastic job. I will certainly digg it
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    they will be benefited from this website.

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